AI-Powered Customer Service Chatbot Platform
Enterprise-grade chatbot platform with natural language processing, sentiment analysis, and seamless CRM integration.
- .NET Core
- Azure Cognitive Services
- LUIS
- Bot Framework
- SignalR
- Industry
- Customer service
- Service
- AI chatbot development
- Platform
- .NET Core + Azure AI
- Integrations
- CRM systems
Conversational AI that supports customers around the clock
We developed an enterprise-grade chatbot platform that revolutionizes customer service through advanced natural language processing, sentiment analysis, and seamless integration with CRM systems. The platform provides 24/7 automated customer support with human-like interactions.
The system features intelligent conversation flows, multi-language support, sentiment analysis for customer satisfaction tracking, and seamless handoff to human agents when needed. It integrates with existing CRM systems to provide personalized customer experiences.
Faster, more personal customer support
The challenge
- Customers expected help at any hour, not only during office hours.
- Support teams had little visibility into customer satisfaction across conversations.
- Answers were generic because the bot could not see CRM context.
- Complex issues still needed a smooth path to a human agent.
Our solution
- NLP and intent recognition with Azure Cognitive Services, LUIS and Bot Framework.
- Sentiment analysis on every conversation for satisfaction tracking.
- CRM integration for personalised, context-aware responses.
- Real-time handoff to human agents over SignalR.
The result
- 24/7 automated customer support with human-like interactions.
- Personalized customer experiences driven by CRM data.
- Multi-language support for a broader customer base.
What the platform does
Natural language processing
Understands customer intent using Azure Cognitive Services.
Sentiment analysis
Tracks customer satisfaction across every conversation.
CRM integration
Seamless integration with existing CRM systems for personalised answers.
Multi-language support
Multi-language support and localisation for global customers.
Intelligent conversation flows
Context management keeps multi-step conversations on track.
Human agent handoff
Real-time handoff to human agents when a conversation needs it.
Built on Microsoft's conversational AI stack
Conversational AI
- Azure Cognitive ServicesNLP & sentiment
- LUISLanguage understanding
- Bot FrameworkBot orchestration
Platform
- .NET CoreBackend services
- SignalRReal-time messaging
- SQL ServerConversation data
Analytics
- Power BISupport insights
- Sentiment trackingSatisfaction metrics
Looking to build your app with a trusted offshore team?
Let's talk! We build AI chatbots and assistants that plug into the tools your team already uses.